Rory, founder of PetsVet Supplies, runs a business that provides pet and veterinary supplies in the United States. Although the business is thriving, Rory found himself stuck in daily tasks such as keeping up with customer service and doing the backend admin that takes up the majority of his time. All these repeating tasks blocked a bigger opportunity for him to grow and expand the business. He needed more than just help—he needed the right kind of support.
CLIENT
INDUSTRY
COUNTRY
ALLIES
To properly boost the business, Rory needed a right-hand ally to assist the business with the tasks that kept on holding him back. These usual tasks require more than just somebody to handle them, they require focus, urgency, and strategy—this is where an ally steps in. Rory was able to move needles by partnering with Virtually, giving him more time to focus on the bigger targets ahead.
01
Customer Service Lag
Response times slipped as inquiries piled up, putting customer trust and repeat business at risk.
02
Time-draining Admin
Routine backend work consumed hours Rory needed for pricing, sourcing, and running the storefront.
03
Spent Opportunities for Strategic Planning
Daily firefighting left no room to map growth, refine strategy, or chase the bigger targets ahead.
“
Allies will get you your time back to work in other avenues of the business.
— Rory on the impact of allies in his business
Rory experienced a seamless onboarding process with Virtually. All it took him was to look at a line of candidates that are great for the needs of his business, choose the ally who aligns best with his goals, and welcome the ally to the business. This is where Nerra—a seasoned ally—was able to leverage her skills in boosting Rory’s workflow. Her proactive approach meant that Rory didn’t need to walk her through the specifics often—she just spotted gaps, solved problems, and updated Rory only when necessary—allowing him to reclaim time and clarity.
01
Nerra’s initiative met Rory’s trust, turning a working relationship into a partnership that moved the business forward.
02
Nerra spotted gaps, solved problems, and looped Rory in only when needed — giving him back time and clarity.
Nerra gave Rory the needed window to look at the brighter opportunities awaiting the business. Their allyship proved highly efficient by producing a structured approach to resolving challenges and creating a rhythm that keeps their daily workflow in sync. This further made Rory’s business create new strategies, engage with their audience better, and kickstart a new approach to scaling.
01
Enable new ways to optimize growth
With less time spent on repetitive backend tasks, Rory could now focus on high-level decision-making to push the business upward.
02
Stronger customer engagement
Having an ally to keep customer relationships warm, the community will continuously grow—knowing that everyone is being cared for.
What is noteworthy about the teamwork between Rory and Nerra is how smooth the transition of tasks and achievement of goals are. Before getting an ally, the business is running haywire on piling tasks and unending pressure—Nerra turned that around. Her ability to adapt and act independently meant Rory didn’t have to micromanage—he could simply trust that the work was getting done.
Nerra
“Working with Rory allowed me to give what I can to leave an impact to the business. It’s also great that I have a flexible schedule with Rory as I have the time to balance everything.”
On her insight on working with Rory
Rory
“I’ve been very satisfied with the quality of the work she [the ally] does. I never hesitated to add more hours.”
Rory on his ally’s work culture
Professional growth and cultural exchange.
Even though Rory and Nerra are separated by continents, they didn’t allow such a challenge to get ahead of them—they sprinted to push the business on top of every challenge. Timezones never became an issue for the two of them, Rory even gave Nerra the freedom to work according to her preferred schedule and time to allow her to be in her A-game.
Satisfaction and future aspiration.
To show his satisfaction with his ally and with Virtually, Rory gave his insights on how the ally has impacted his business and himself, as an entrepreneur. The business didn’t only get an extra pair of hands to set things accordingly—Rory gained an ally who is aligned in making the business grow.
100%
Proactive partnership that drives results
Rory and Nerra both gave their time, effort, and insight to set the stage for the business in achieving its objectives.
Consistent
Reclaimed opportunities
With more hands on deck, the business is now able to break through challenges and welcome more avenues to grow and develop.
Skillset +
Heart to scale the business
Nerra allowed her passion in supporting Rory’s business show through her work and dedication, their continued partnership builds a stronger foundation for the business.
Discover how a virtual ally can scale the business by taking care of your customers.
Every founder’s journey is different. See how others scaled with Virtually.